Returns Policy

Returns Policy

We are confident that you and your skin will be happy with your Nourissh Co Skin products, however in the event that you do wish to exchange or return a product we are happy to do so under the certain circumstances. 

Exchange/Store Credit:

We are unable to provide a refund for skincare or cosmetics due to change of mind, however we can offer an exchange or store credit if your product is unopened, unused and in its original packaging which is in the same condition you received it. See Exchange Process for further terms & conditions. 

Damages or Faulty Items

If you receive a damaged product we sincerely apologise and will aim to resolve the issue as soon as possible. Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, we will then evaluate the issue and find a solution as well as provide the Return Shipping label. Damages or issues must be reported within 14days of receiving your order to be eligible for review. 

Exchange / Return Process: 

To be eligible for an exchange or replacement, please return the product in its original packaging, unopened and unused, with proof of purchase within 10 days  and we will issue the replacement.  Please ensure all products are packaged well so they arrive safely. All exchanges are processed at our HQ within 3 business days of receiving the product. The product is then sent back to you via Express Shipping at no additional cost. 

We highly recommend tracking your parcel as we do not take responsibility for any lost parcels when returning damaged stock or for postal charges.

Unfortunately, we cannot accept returns on sale items or gift cards.

Cancellation Policy 

Unfortunately we do not cancel accepted orders, however, you may cancel an order if it hasn't reached our dispatch team and you haven't received a confirmation email.  In which case you adhere and are required to pay a cancellation fee of 15% of your order value due to the payment providers charging us nonrefundable fees and the admin fees to cancel your order.